BEAUTOLOGY LAB will gladly accept returns on unopened/unused orders placed within 30 days, and order cancellations for items that haven't shipped yet. We only accept returns for items purchased through www.beautologylab.com. If you purchased a BEAUTOLOGY LAB item from a retail partner, please contact that retailer directly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.

To submit a return request for an unopened/unused item(s), sign into your account and follow the instructions below: https://account.beautologylab.com

1. Sign in to your account:

a. In the "Email" field, enter your email address, and then click "Continue".

b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

c. Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

If your return request is approved and requires shipping, then you'll receive an email with a return shipping label. After the product is returned, you'll receive a refund.

If you have additional questions, please contact us at customercare@beautologylab.com.

REQUEST A CANCELLATION

To submit a cancellation request, sign into your account and follow the instructions below: https://account.beautologylab.com

1. Sign in to your account:

a. In the "Email" field, enter your email address, and then click "Continue".

b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

c. Go back to the online store, and then enter a six-digit verification code.

2. Click "Request cancellation" for the order that you want to submit the cancellation for.

3. If your order has more than one item, then select the items that you want to cancel.

4. Select a cancellation reason and add a note for the store.

5. Click "Request cancellation".

If your cancellation request is approved, then you'll receive an email confirming your order has been cancelled. 

If you have additional questions, please contact us at customercare@beautologylab.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days.

If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.

If you have additional questions, please contact us at customercare@beautologylab.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@beautologylab.com for further instructions.

If a return request has been accepted, we'll send you a free return shipping label to place on your package and drop in the mail.  

Please contact customercare@beautologylab.com with any questions.